Frequently Asked Questions

ESTA (Electronic System for Travel Authorization) is a mandatory travel authorization for citizens of Visa Waiver Program countries traveling to the US for tourism, business, or transit for stays of 90 days or less. If you're from a VWP country and plan to travel to the US by air or sea, you need ESTA approval before departure.

Citizens of 40 Visa Waiver Program countries are eligible, including: Australia, Austria, Belgium, Brunei, Chile, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, and the United Kingdom.

ESTA authorization is valid for 2 years from the date of approval or until your passport expires, whichever comes first. During this period, you can make multiple trips to the US, with each stay limited to 90 days.

ESTA is only valid for tourism, business, or transit purposes. You cannot work, study long-term, or engage in activities that require a specific visa. Business activities include meetings, conferences, and consultations, but not employment.

Standard processing takes 2-3 business days. We also offer expedited processing (24-48 hours) and emergency processing (2-6 hours) for urgent travel needs. Most applications are approved within the standard timeframe.

You'll need: valid passport from a VWP country, contact information, employment details, travel itinerary (if known), emergency contact information, and answers to eligibility questions about your background and health.

You can update certain information like contact details, US address, and travel itinerary. However, you cannot change biographical information, passport details, or answers to eligibility questions. For major changes, you'll need to submit a new application.

Minor errors like contact information can be corrected through our modification service. However, critical errors in passport information or eligibility answers require a new application. Contact our support team immediately if you notice any mistakes.

Our fees include the government fee plus our service fee. Standard processing is $78, expedited is $128, and emergency processing is $198. This includes all government fees, processing, and support services.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. All payments are processed securely using SSL encryption.

We offer a full refund if your application is denied due to our error in processing. Government fees are non-refundable once submitted. If you cancel within 24 hours of payment and before processing begins, you may be eligible for a partial refund.

Our fee covers the government processing fee plus our premium services including: expert application review, 24/7 customer support, expedited processing options, form assistance, status tracking, and error protection.

While it's recommended to carry a printed copy, it's not mandatory. ESTA approval is electronically linked to your passport. However, having a printed copy can help speed up check-in processes and provide backup if needed.

No, ESTA cannot be extended beyond 90 days. If you need to stay longer, you must leave the US and cannot return for tourism/business under ESTA for a reasonable period. For longer stays, you need to apply for an appropriate visa.

Your ESTA only needs to be valid when you enter the US. If it expires while you're in the country, it doesn't affect your authorized stay. However, you'll need a new ESTA for future trips.

No, ESTA does not authorize employment in the US. You can attend business meetings, conferences, or consultations, but cannot be employed by a US company or receive payment for services rendered in the US.

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Yes, a family member, friend, or travel agent can submit your application, but you must provide consent and verify all information is accurate. The applicant is responsible for the accuracy of all information provided.

You can retrieve your application number using our email lookup service or by providing your passport number and personal details. Contact our support team for assistance with lost application numbers.

Yes, our website uses 256-bit SSL encryption, the same security standard used by banks. All personal information is encrypted during transmission and stored securely. We comply with all government security requirements.