Privacy Policy
Your privacy and data security are our top priority
Last updated: December 2024
Introduction
US ESTA Portal ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for ESTA application processing.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Full name, date of birth, and passport information
- Contact information (email, phone, address)
- Employment and travel details
- Emergency contact information
- Responses to eligibility questions
- Payment information (processed securely through encrypted channels)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device information and operating system
- Website usage patterns and navigation data
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process your ESTA application and communicate with government authorities
- Provide customer support and respond to your inquiries
- Send application status updates and important notifications
- Improve our services and website functionality
- Prevent fraud and ensure security
- Comply with legal obligations and government requirements
- Process payments and maintain financial records
Information Sharing and Disclosure
Government Authorities
We share your information with U.S. Customs and Border Protection (CBP) and other relevant government agencies as required for ESTA processing and homeland security purposes.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and providing customer support. These providers are bound by strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement industry-standard security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Secure data centers with 24/7 monitoring
- Access controls and employee background checks
- Regular security audits and vulnerability assessments
- Data backup and recovery systems
- Compliance with government security standards
Your Privacy Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Request information about data sharing practices
- File complaints with relevant privacy authorities
Note: Some information may be retained as required by law or for legitimate business purposes, including government record-keeping requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
Essential Cookies
Required for website functionality and security
Analytics Cookies
Help us improve our services and user experience
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Application information: Retained per government requirements
- Payment records: 7 years for tax and audit purposes
- Customer service records: 3 years
- Website analytics: 2 years
International Data Transfers
Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.