Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Refund Policy

We are committed to fairness and transparency. This policy outlines the circumstances under which refunds may be issued and how to request one.

Refund Eligibility

Refunds of the service fee may be considered under specific circumstances. These include situations where a duplicate application was submitted in error, where our service failed to process your application due to a technical error on our end, or where you cancelled your application before our review process had commenced. Each refund request is evaluated on a case-by-case basis to ensure fair treatment of all applicants.
You may also be eligible if you request cancellation within 24 hours of payment confirmation, provided your application has not yet been reviewed or submitted.
Each request is assessed individually to ensure a fair outcome.

Non-Refundable Fees

The mandatory government authorization fee charged by U.S. Customs and Border Protection is non-refundable under any circumstances, as it is collected and processed by the government authority. Additionally, once our expert review process has begun or your application has been submitted, the service fee may no longer be eligible for a refund, as the core work associated with your application has already been performed.
Requests submitted after 24 hours of payment confirmation are generally not eligible for a refund.

How to Request a Refund

To request a refund, please contact our support team via the Contact Us page or by email. Include your full name, the email address used during registration, and your application reference number. Provide a clear description of the reason for your refund request. Our team will review your request and respond within 5 business days with a determination. If approved, refunds are typically processed within 10–14 business days to the original payment method.

Denied Applications

Please note that the denial of an ESTA authorization by U.S. Customs and Border Protection does not automatically entitle you to a refund of our service fee. Our service fee covers the preparation, review, and support of your application — services that are fully rendered regardless of the authorization outcome. The decision to approve or deny an ESTA is made solely by U.S. government authorities and is beyond our control.

Processing Errors

In the event that our service fails to submit your application due to a technical error or system failure on our end, you are entitled to a full refund of the service fee. Please contact our support team promptly with details of the issue so we can investigate and resolve the matter as quickly as possible.

Disputes

If you disagree with a refund determination, you may request a secondary review by contacting our support team and referencing your original refund request. We will assign a senior team member to re-evaluate your case and provide a final determination within 7 business days.

Contact Us to Request a Refund →